Hi Randy,
This is Kerryn the VIP hostess for the Golden Riviera Group, Kate has forwarded your query to me and asked that it be dealt with immediately.
As Kate has previously mentioned it is not procedure to close guest accounts without notification. I am looking into this matter immediately and thank you for your patience and for bringing this to my attention. You will be hearing from me shortly.
Should you require any further assistance please do not hesitate to contact me directly.
My email address is [email protected]
I apologize in advance for any inconvenience caused
Warmest Wishes
Kerryn