Well, first off, everyone needs to be aware of this nice little clause in the neteller agreement I saw AFTER my money was stolen. At first, Neteller’s stance was (and always is- just search google for neteller theft/fraud/hack, etc..) it was not their fault, I must have given my password to someone.
11.2. It is your responsibility to keep your Account identification, secure identification, password, security questions and answers and other information specific to your Account confidential and in a safe and secure place. Should another person gain access to your Account by passing all identification and security validation and verification checks, we are entitled to treat any transaction conducted by that person as valid and authorised by you and are not responsible for any loss or damage you may incur as a result.
They told me I would get $60 back, that’s it, have a nice day. Well, I said bullchit to that. I got a manager on the phone and chewed him pretty good.
They are still investigating and I was told if I have nothing in common (ip address, passwords, etc) with the merchant account where my money ended up, I will get my money back this time, but not again in the future. Pretty safe to say I’ll never use neteller again.
Here’s what happened. Someone got into my account. I have no idea how. I do not have my password stored in email or on my computer in a spreadsheet. $2,000 was transfer in 2 different transfers to two different neteller accounts. Then the money from those two accounts was transferred to an online gambling site.
Here’s the funny part. Neteller tells me the see strange (probably foreign) IP address logging into my account. Then they see the similar IP’s logging into the other two accounts. The other two accounts were hacked as well and just used to complicate the trail.
So neteller says all three accounts have been hacked. So I say, “well, you guys are going to replace my money, right?” They say, “that’s not our policy, see 11.2 of the user agreement”.
Anyway, I could go on for days. They say I probably will get my money back now, but we will see. Would you ever use neteller if you knew they provide no insurance of your funds?
Here’s another person who had money stolen. They told him it was his fault for not having a secure enough computer. The dude works for IBM.
http://www.bluffmagazine.com/forum/forum_posts.asp?TID=3647&KW=neteller
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11.2. It is your responsibility to keep your Account identification, secure identification, password, security questions and answers and other information specific to your Account confidential and in a safe and secure place. Should another person gain access to your Account by passing all identification and security validation and verification checks, we are entitled to treat any transaction conducted by that person as valid and authorised by you and are not responsible for any loss or damage you may incur as a result.
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