Gday BJF,
Sorry it took a little while to get back to you! Yes, had a great weekend, how about yourselves? 
I’ve been talking with the casinos regarding this complaint from a player and can confirm that this was a complete mixup.
This is not the normal thing that would happen and the casinos are now working to ensure that this type of thing can not happen again in the future.
Let me know if you’ve got any other questions!
All the best.
Cheers
Trish
Affiliate Manager
Casino Profit Share.