Hi KW,
Thanks for your input.
Unfortunately I was left out of the loop at the end of that particular trouble ticket for the simple fact that it was a technical issue and the developers were working with you directly.
With regards to tracking issues … what Ben is talking about is not sub-affiliate related, it’s a player issue. So to reiterate, there have been no player tracking issues that I’ve been aware of to date. That’s not to say that there aren’t any at all, I’m just not aware of them if they are out there. The sub-affiliates issue that you brought to our attention was an isolated incident which has since been resolved (correct me if I’m wrong) and most of our affiliates assume that their sub-affiliates aren’t being tracked because they will not show up in your listings until they have earned a positive commission. Simply signing up as a sub-affiliate will not reflect right away in your reports. I understand that this might not be the best way to list your sub-affiliates in the backend, so I’m going to have the technical team change the format so that ALL sub-affiliates show up in the affiliates listings whether they have commissions or not.
Anyhow, I encourage anyone else seeing issues to please email me with any concerns you may have, because unless I know about them, there’s not much I can do to help out and that’s what I’m here for.
Naturally I want to take care of my affiliates, because it’s 99.9% of my job and having anyone unhappy is not something I’m prepared for.
Thanks again for your feedback KW and for the rest of our current and/or future affiliates, please send me an email to my personal account at [email protected] so that I can answer your questions and take care of anything else outstanding.
Cheers,
Justin