Hi Ben,
Actually, I’ve tried to reply to you a number of times through the support ticket you’ve logged and I’ve had no response up to this point.
You can provide me with all relevant details on this forum if you so choose or you can email me directly at [email protected].
I can assure you there are absolutely no tracking issues whatsoever with our program and I’m certain that we’ve provided the highest level of customer service possible up to this point, but clearly there is a miscommunication problem somewhere because I have not had a reply from you since your first request.
I look forward to your email/post with further questions and I assure you that we’ll resolve this issue ASAP.
Thanks,
Justin