Hello Cpay,
Adi, the program manager that you told me would take care of my negative carryover issue still hasn’t contacted about anything. Today I just had someone deposit $1100 for Cpays, but he won big and I’m another $2900 in the hole because he won like 9 grand. My whole balance is about -$7000 just from 2 players now. This is a very serious issue right now, I’m not making any money and I could have easily refered this guy to IOG or Casino Blasters and they would erased the negative carryovers at the end of the month. I don’t mind if he won big, I just want to start the next month on a clean slate with a $0 balance. I can refer alot of high rollers for you guys if you can get rid of my negative balance at the end of each month. I also want to keep these players because I have a feeling they would be coming back.
Also, A player has emailed me about a problem at Monaco Gold. I don’t know exactly who this player is, but I think he is the only player I refered recently to Monaco Gold, besides the one from today, that won about $13k. He says he can’t withdraw his money. I contacted him with some information to help him and for him to contact Monaco Gold. He hasn’t responded so I assumed everything went good for him, but I wanted to make sure because I would like him to be a returning high roller customer and if he writes back, I can give him a reason.
Please let me know what the status is for the negative carryover issue.
Thank You,
Ryan