For one thing, that’s what we have the forums at CAP for.
If you cannot get a private response, post there. It is one of the purposes of CAP to facilitate communication.
I think if a program doesn’t care enough to respond, and it’s not the weekend, and they are not at one of our functions, they don’t deserve to be promoted.
New affiliates should get the same attention as old, you never know who is going to be the next super affiliate.