Dear Kate:
I am truly amazed that you gave me the bonus afterall. I was not expecting to receive this – I was only surprised at the system you had in place.
However, I would just like to clarify one thing you mention –
“The email which you received today was a reminder to claim the Monthly Match Bonus for this month, not a Welcome Bonus.”
It WAS a welcome bonus that I received a day later and this is what really threw me. I also did receive the monthly match bonus reminder.
Thank you for your professional attitude towards me and in applying the bonus, even though I was not entitled to it. You have gone above and beyond my expectations.