Daera, my problem is with the time it is taking, not following through with what they said they would do and only keeping me up to date after I have sent them another nasty email. The only reason I finally had an email from Yashin was because I emailed and asked for an update, otherwise I was still waiting for a phonecall that was supposed to happen on 24 April.
Being away is no excuse and we are all trying to operate profitable businesses, and remember it was two weeks before I even received the first reply. I have great difficulty working with people who go away and no-one else has authority to do anything. All I am hearing is excuses. If it was me, after looking into it and realising it might take a while, I would have paid the disputed amount (it’s less than a couple of hundred dollars) and said, “we’ll sort it out and if you owe us then you can pay it back.” Heck I’ve been given amounts like this just for hanging in there with non-profitable programs for a bit longer than I normally would.