Hi Nick777
OK, you have me quite confused now – are you now asking for a loyalty bonus into your poker account? If so, I would contact the poker room about that as I only deal with the affiliates.
In terms of the bonuses given out by the loyalty team, this is common place and helps the team maintain the loyalty they are put in place to create. Were you unaware that online casinos and poker rooms gave out bonuses to their existing players?
If you need me to explain why bonuses are deducted from the affiliate equation then I can do but it really shouldn’t be necessary.
Regards,
Tim