Ok now that I know a little more I will ask CasinoPays to work on a fair and reasoanble resolution and ensure you are credited with all new players sent since the transition to Playtech.
Were you supplied with Playtech trackers? Thats the first link in this puzzle that we need to investigate. If you were given Playtech accounts and trackers then why did they close them? They cant be saying that the transition caused the playtech backend to shut down the new accounts?