Hi,
There are a few cases from time to time when management decides not to pay out “earnings”. In regards to the above situation (cbivitz), only one or two customers play during the month and they win big one or two months then lose, in a subsequent month, quite a bit less than they have previously won. This is the trend in this case and these customers are currently up almost $8,000. Since the casinos are in the hole for almost $8,000 management cannot justify paying a commission on money they haven’t made. Both customers are from the same area and both have discontinued playing with us even though they have balances in their accounts. This is a rare case but it happens every once in a while. We must protect ourselves in situations such as these.
Regards,