Hi Holis,
Yes, you have been MORE than patient. I got your email this morning and I am having it investigated and I should have an answer for you in about 12-18 hours ( as soon as I hear back).
No excuses, you should have had a resolution to your situation way before. As I mentioned to you in email I had gotten your situation mixed up because I had thought your issue was related to the integration… my fault/honest mistake … thanks for your patience/understanding. You’ll hear from me tomorrow.