Scandle5, please note that we take pride in the efficiency of our customer service. Also, note that we have records of the flow of our emails. If you can provide us with the date of the email as well as the email address you sent it from, we will research this immediately. Keep in mind this has been done and no records of such emails have been found.
In addition, your commission payout is based on the CPA commission structure. I would like to clarify the methodology we use to calculate this. The grid below is the commission structure payout on THE BASIS OF A $50.00 FIRST TIME DEPOSIT.
From 1 to 20 new players $100 per player
From 21 to 50 new players $150 per player
From 51 to 100 new players $200 per player
From 101 to 200 new players $250 per player
201 new players and more $300 per player
It is very important for you to make note of this due to the fact that the player in question made a deposit of $25.00 as you clearly stated in your email, and this is also reflected in your traffic stats. Your players have to comply with the requirements for you to get paid and you are responsible to make sure that information is transmitted to the player before he or she makes a deposit.
Futhermore, if possible, please inform us of the usernames of the 2 players who sent the emails as well as a transcript of their email so we can look into this matter in depth.
Lastly, I would like to leave you our toll-free number: 1-866-225-6909. Please contact us in the future should you have any questions about your traffic stats.
We look forward to your reply.
Jackie
Affiliate Manager
Customer Relations
1-866-225-6909