Hi,
curious that it is an old player, who suddenly has made as I understand it; 18 chargebacks?
What was the history like with this old player?
I mean, did you make say …. $500 a month (give or take) on a regular basis from this player?
Or did this player suddenly reappear out of no where and start playing?
if it was a regular, I suggest contacting them and finding out why after such a long time of regular play, they suddenly made the chargebacks?
there’s always the outside chance that there was a legit reason for making the chargebacks , but if that’s the case; there’s no reason for losing a nice income on a monthly basis just because of one month’s worth of chargebacks, 18 of them or not.
Of course, only the casino and you know the player’s worth in that respect; but personally if it was a proven quality regular: I’d be thinking it a haste = waste of a good regular income; to ban the player without first finding out what the reasons were for the chargebacks.
This is something every casino needs to consider. Once in a great while; (and its a previously proven quality player) that they may make a chargeback(s) for a good reason.