Hi Michele,
The 18 redeems that you see on your tracker for 25th Feb is chargeback made by your players. There are 2 more on 26th.
Please get in touch with us ASAP whenever you have concerns or issues. We will be glad to be of any help.
Thanks,
Satya
PS. It is really impressive that you guys take the initiative and post your issues here at CAP and waiting for an answer, instead of going for a quick resolution by writing to your contact persons and getting your issues resolved asap. Now along with your issues, if you can also mention your tracker IDs, it will be easy and fast for any affiliate manager to give an answer to you. This will also reduce the number of posts. Aceup, send me your Starluck.com trackers and let me have a look at your account. I will definitely get your issue investigated and post a detailed review of account.