Hi Jenny.
Honouring our payment policies is on the top of CasinoPays list!!!
We always strive to offer the best service and therefore apologise for the misunderstanding in your case!!!!
I am aware that you have been in contact with your account manager and that you will be receiving your money shortly.
Eventhough we only received your last email today, I trust it is being taken care of!
If you have any further questions or queries, please do not hesitate to contact me at: [email protected]
Have a great day,
Liat