Hi,
Let me introduce myself, my name is Mathew Peters and I am now the affiliate manager at First Grand Gaming. I will be replacing Paul Hensly as it was brought to our attention that operations were being handled in a less than efficient manner. It is now my duty to resolve all glitches that were experienced in the past and ensure that payments to affiliates are made efficiently.
It was first brought to our attention that both players and affiliates were not being paid within the market accepted timeframes and as a result the owners of First Grand Gaming procured new management to address these issues.
Our new accounts department is currently reconciling all outstanding payments to both players and affiliates. As part of our plan to change the perception of First Grand Gaming, we are going to need the help of our affiliates, to whom I personally commit, with the full support of the new management, to ensure our relationship with both the affiliate and the player is handled in an amicable and ethical manner.
As I am addressing this publicly, I am showing my willingness and commitment to resolving all outstanding issues and to rebuilding broken relationships with all affiliates. Should you have any questions or queries in the future, you are most welcome to direct them to me.