Fergie, gambling is a game of chance and players will win at times. And one should be aware of the fact that the house always has an edge in all games. Affiliates on revenue share are aware of this, apart from the fact that our properties have a strong player retention and generate high player values.
However we make exceptions in case of big wins and reverse the negative balances. But the affiliate needs to address this issue to their respective account managers or affiliate support.
Aceup, if you can mail me your tracker id, I will check your account and get back to you.
Thanks,
Satya