Just to bring this thread up to date; Tim is entirely correct and my whale has been playing a whopping 21 months.
Compare to a whale I landed at lucky nugget which guessing from the time I saw a large increase of commission (because they don’t give individual player stats, so I’m forced to use this method) but guessing from the time I saw a big increase to the time it dropped off; was roughly May to Sept. I did have a good month a few months back from May, but since it didn’t continue in same manner as things happened from May on; I am assuming that previous month was from other income.
Perhaps lucky nugget will turn it around; I will report (happily) if that proves to be the case.
Allslots has three whales; two of which have been playing since april; and one was landed last month; but that one has not been back to play this month.
So far; it looks like Wagershare is way out in front of the others in terms of keeping whales playing (this is at Spin Palace)
Casino Rewards has done very well keeping my poker whale playing and that is despite having had some incredibly rough times. I contribute that to the fact that I was kept in the loop thruout which includes my having the players email. Between myself; and the competent actions of Brent; and we were able to keep the player even though Prima Poker did everything possible to run him off.
Everyone please share your experiences because this is a very important aspect of our income. Probably the most important part.
S.