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#653485
Anonymous
Inactive

Yeah, CR casinos are awful. It is a pain to get anything done there. Took me 3 attempts to download successfully – that never happens anyplace else. Then they tell you a bonus will be credited in two hours and it’s more like 48 hours, and they didn’t answer 4 emails.

An all around lousy experience. I won $1000 and asked to withdraw. They asked me to fax all my personal stuff and I told them to forget it then. (I know it is widely required, I won’t do that for 1000, my price for that is a lot higher tongue2.gif Too much identity theft going on, and databases sold on wol and elsewhere)

So, fine, I didn’t get the money. They did take it out of my account though and debited Arkyt for my win. What type of shit is that? Debit Arkyt for something that never happened?
In my book, that is complete theft.

A player went and talked to them and asked questions about what it would take to cashin:

My LIVE chat with Yukon:

Thank you for using Casino Support chat. Please wait for a Casino Support operator to respond. Thank you.
You are now chatting with ‘Darren’
Darren: Welcome to Casino Support Live Chat service. How can I help you?
john: Hi…I was thinking about signing up at your casino. But before i do I have some questions.
john: I really don’t like handing out personal info about myself…do you require any special type of ID’s?
Darren: to register an account, no
Darren: but, as per our Terms & Conditions, you may be requested to supply documentation should you withdrawal from the casino.
john: what type of documentation?
Darren: 1. The front & back of your credit card. If you have deposited with an online wallet (e.g. Firepay) please send us a screen print of your online account showing your name, address & account number.
Darren: 2. Drivers license or passport
Darren: 3. Recent utility bill showing your name & current address
john: a faxback?
Darren: Fax or email.
john: can i cash in without a faxback form?
Darren: It is a random security process, John
Darren: I could not advise WHEN documents might be required.
john: ok…thanks..bye

It seemed like Darren was getting pissed. So, abruptly ended the chat.
But…notice what I highlighted in red?
Random…BULLS**T!!!!

Why did they pick me then if it was random?

I deposited 100, waited for my bonus, blew the whole thing and deposited another 100. (and Arkyt, your estimate of what should have been in my account was $100 short – that is the second deposit missing! )

So I had deposited $200 when I hit the royal. Does that look like a bonus abuser or a new depositing player? If the requirement to fax is random, why did I trip a trigger?

And that’s not all. After I refused to send the fax, they sent me a disk from Yukon and a $50 cupon in the mail. Without Arkyt’s code.

Grrrrrrrrrrr!