Excellent points dvs
Pierrek I am sorry you are getting such a baptism in fire. It’s a tough thing to walk into as a new assignment, but it can be turned around easily by making a few minor and reasonable adjustments:
1) Ensure all affiliates are paid all monies due as close to the 15th of the month as humanly possible.
2) Since the program is administered as one casino group payouts should occur for all casinos when the total commissions due exceed $150. Not when they exceed $150 at individual casinos. Under the present plan I can see where it would be very confusing for the affiliate and make it appear that people weren’t collecting the full amount due them each month.
For example, if my stats show I earned $1500 at Vegas Slot and $140 at Vegas Country and $90 at Grand Hotel I would expect a commission payment of $1730. If you sent me $1500 I would feel like I had received only parital payment due me and become upset. This scenario may be causing alot of the frustration webmasters are expressing. Please correct this so we can put this problem behind us.
I trust if you guys address the issues quickly you can regain everyones trust and gain more market share.