Hi,
Following this thread, we have decided to remove the toll-free numbers from our website, as the service provided by the outsourced helpdesk company is obviously not up to the required standards.
We will soon reinstall them with a straight line to Vegas Affiliates staff only. This will however imply a 10am/7pm GMT phone availability rather than the previous 24/7 offer, but we do believe that the quality of service will improve as a result.
Watch this space…
As for the commission delay problem, Chips For Free was actually referring to his February commission.
As stated in our terms and conditions, Vegas Affiliates makes commissions payments between the 15th and the 30th of the following month, and February commission will therefore be paid between the 15th and the 30th of March.
We do understand that this timeframe is upsetting to some of you who need quick payments in order to initiate quick investments. I will make sure that this timeframe is reduced within the next few months.
Please bear with me on that as this implies technical modifications of the system and terms agreement with our casino partners.
Thank you very much for your understanding.
Pierrick Lévêque
Affiliate manager
http://www.vegasaffiliates.com