My last response from them
Hi Ronda,
I am extremely sorry for what is going on in the last period with our stats.
At the moment I can only assure you that we are working on them and we are
analysing every single detail in order to find and clear the issue.
I know this is annoying and frustrating to you but you can imagine also the
kind of pressure I am under at the moment. Our main goal is to offer the
best service possible to our members but sometimes something gets on the way
and it is difficult to detect.
We are talking also of a change of software and we are looking into this
option in order to make the transition as smooth, quick and painless as
possible. I don’t think that the choice of software was wrong at the
beginning, but I just think that we need to find the best solution in order
to have 100% reliable stats to offer our members with 0 error margin. I am
confident we will get there soon.
I will speak to you as soon as I have news and again I apologise abou thte
inconvenience that his might have caused.
Regards,
Stefano Brucciani
Affiliate manager