The casino has been refusing an explanation about this non-payment since the beginning. I already pointed this out various times and now this fact and the elapsed time is being used as an excuse for the non-payment of my rightful balance. I am sure that any affiliate reading this thread should be able to draw their own picture. This issue will not be resolved through ignorance.
Clara, if you are unable to correct this situation as an affiliate manager you can forward it to the department in charge. Otherwise, this will show a lot about the modus operandi of your group and I am urged to warn players and affiliates, as I am sure you understand.