@Arjun 248007 wrote:
but how about difference in attitude, customer support, etc. between newer and established brands?
Take 32Red for instance.
They have their collective act together.
Any customer contacting 32Red support are attended to there and then. Week days, weekends it makes no difference.
Too many online casinos with regard to their Customer Support are micro-managed. Which not only p#sses a lot of players off but is a good way to lose players too. If a casino doesn’t trust their support staff and has to micro-manage everything, then their in the wrong business.
As a player myself, hearing the words “I have to send an email to promotions about this”, really annoys me. And that’s about when I delete the casino and try some place else.
A lot of the issues relating to unhappy customers comes back to how the support is structured. After all, it’s the point of contact most players will have with the casino etc etc.
Make a balls up here and players, especially these days, are likely to play elsewhere.
Add to this:
- Honest promotions
- Timely pay-outs (48 hours max to web-wallets)
- Reward customer loyalty (including no play through on loyalty points)
- No max withdrawal limits (if you can’t pay the bet in full don’t accept the bet)
- Industry accepted play through on bonuses (30x)
Could include more but that pretty much gives a good indication of what I think players should receive from any online casino.
Added: It’s why I only promote 4 casino groups. Before I promote anyone, I play there myself. Not once but over the course of a month or two. This ensures my players don’t have to jump through hoops, because I’ve taken the time to suss out who I promote beforehand. Which has proven to give excellent player retentions for me and in simple terms, more money in my pocket.