Yes! We are people too!
I want to add to this actually because this topic comes up so many times…
It is not always the case that we cannot be reached… a lot of affiliates do not put their correct details in their affiliate accounts because they don’t want to be contacted.. Fair enough, but what happens when we NEED to contact you about payments or something? I think the onus needs to be shared in this case. Make it easier for the programs to contact you too.. There are only so many avenues we can try and when your registered email bounces, your home address is not correct, your phone number is disconnected, you’re never on AIM/YAHOO/ICQ/MSN/SKYPE… what else are we supposed to do?
Help us help you by making sure your details are completely up to date!
Edit: And make sure that when you join a program, add their emails to your whitelist… I can’t tell you how many times I’ve replied to an email for the person to then reply saying “why haven’t you replied”…
The other point I would like to make is, for example we have 3 affiliate managers (albeit Yaniv has been on leave since July and will be back around end of Jan) so the details are on our affiliate contact page for Helene and I at this stage, for all of those messenger programs listed above (apart from skype) as well as phone numbers, fac numbers, emails etc etc.. If you contact one person via email and dont get a response, try contacting via a different method or a different person… Sometimes spam boxes are real pains in the butt..
If a program provides more than 1 method of contact, make sure you have tried all methods before you declare them “not responding to your request”…
Cheers
Renee
Rewards Affiliates