I would like to post an update here
Lucky18 has solved this issue and they also apologied on my forum.
On behalf of Mike (aff manager) and Lucky 18 Casino, I sincerely apologize for the inconvenience of receiving calls from our sales staff. We analyzed the phone calls and found one particular salesperson who was using overly aggressive phone manners. This employee has since been terminated and the telesales techniques of the past are no longer in use.
Moreover, an apology is in order to the moderator of this forum for not responding in a more timely manner. The work load on Mike was too much for one person to handle, so I’ve since been taken on as another Affiliate Manager.
We hope that your impression of Lucky 18 hasn’t been tainted by these unfortunate incidents and welcome you to continue playing at our casino.
If you have any suggestions or questions regarding our casino, please feel free to contact me over email.
Regards,
Sam Malka
Lucky 18 Affiliate Manager
Also a player complained that he did wait over a month on a cashout
He updated us that he got the 1st part of his win via wire and he waiting now on the 2nd part.
Marina