Reply To: Is this happening in other programs?

I understand that it would be hopeless to expect to train cs to manage affiliate tags and where each player came in from. That’s why players shouldn’t be referred elsewhere when an affiliate might have sent them to you. It makes me uncomfortable knowing casinos I’m promoting might be referring my players to other properties without giving me credit. That’s not ok.

As a player, I’ve never called any casino support, and have had the support rep even mention another property other than the one I ask about. EVER. When i call Casino A, I expect the cs to be Casino A’s cs and that’s it.

As a player, I don’t like knowing to much is shared between casinos (support, management, etc). When I know that stuff I usually don’t play at the other properties because they seem like one big casino rather than separate properties then.

Thanks for your responses.