Dear Gacbel and Aksana,
My name is Raul and I am the Director of Operations for Gambling Federation / CGTV Games.
First off I would like to apologize on behalf of my entire staff and myself for the incident described above it pertains primarily to a breach of communication between Alexander and my company. I will strive to pursue an amicable and mutually beneficial solution to the problem.
Alexander I have sent you a lengthy email with an explanation to the situation as well as a proposed compensatory package to try to alleviate your grievance.
I trust you will find the explanation satisfactory.
I remain at the service of all of our esteemed clientele, partners and affiliates and would like to open communication channels for everyone at my personal email adress [email protected]
Thank you in advance,
Raul