I have never once recieved an email from you…
I am a VERY active member of a number of forums, (although I do not visit here often) and with attempt of me to contact you I am sure you could see my frustration growing since I have been requesting support for a number of weeks….and with each attempt I kept explaining that no one was contacting me.
At this point I will not comment on my particular issue, but wish the opportunity to discuss this case with you further.
HOWEVER, since a LOT of affiliates are complaining that they are having trouble getting support, it very well may be possible that YOUR mail server is having issues.
In my case it is not a simple case of your mail hitting a spam filter, since I run my own mail server I have a very thorough knowledge of why I may not get mail.
Unless your mail server is on more than 2 black lists, does not have an spf record, or has no reverse dns entries my mail server WILL accept your mail. My server scans 4 black lists and does a reverse check and takes all mail unless you fail 3 of 5 checks.
Even if you don’t have an spf it still gets through and just tells me it failed.
I provided a fair amount of detail in case you wanted to send it to your techs.
I am not trying to be accusatory, but it certainly looks like you “may” have a problem since so many people have mentioned that they never get replies. (this is not the only forum where I have heard this bytheway)
If you would please try and send me a test email from the account that you would normally reply to support requests, maybe we can figure out what is up.
Rick
Universal4