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Reply To: Referincome should improve their support :(

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#795390
coolpoker8
Member

Universal4
I believe I have responded to your question in earlier emails more than once.
did you get my email?

you had 1 player: 1375660
he has $100 USD in free money (no deposit)… he played and lost it all.
that is why it shows:
Net win $100. revenue : $25

from the $100 that the user received: we charge 25% to the affiliate.
meaning $25 (comps & bonuses)

which means the next commission is $25 – $25 = $0

I understand that the label:
Bonuses & Comps = 25.00 USD is misleading. I will ask the tech guy to fix that.

Again, sorry for the delays for support response. we are currently understaffed but we will be joined soon with 2 new account managers. hopefully very soon :bigsmile:

thank you.
Linda
Referincome.com