Not sure of who the ‘real’ email is as I have not been involved with the company for years. However I do know Fred works for another egaming operator and can not be contacted.
The support emails do get read and sometimes are not responded if they are already doing what is asked. Remember there are thousands of affiliates still getting paid by VIP Profits and the staff is limited in this particular area of the business which could explain for the delays.
Sorry I can not assist further,