Hi Herve,
Have you tried calling up or leaving a message? You’d probably find that your questions would be answered in 5 minutes. If calling up is not your style, myself and several of my colleagues are on messenger all day.
Am I right to assume that you have tried these 2 options before slatting us on the forum?? If that is the case, then please forward your original communication to me, and I’ll answer your questions asap.
Regards,