Hi Jam,
We received your emails, thanks. We’ve had our IT check the banner manager in your Income Access account, and we did not encounter any errors – we were able to pull creative for all of the merchants that you are registered for, using the Firefox browser.
I’ve sent you an email with screenshots and a few more questions, looks like we need to troubleshoot with you a bit further. 
If anyone else is experiencing this error, your feedback is appreciated.