Marcela,
There are lots of errors with the reports in terms of processing fees for November right now. Here is what I am seeing as of November 6th:
1. Processing fees are charged to players in the CUSTOMERS report that have not made a deposit at all this month.
2. The PROCESSING FEES report is showing WAY LESS processing fees and deposit records than the ACCOUNT REGISTER.
3. Players that HAVE DEPOSITED are getting processing fees in the neighbourhood of 30-50%.
4. It looks to me on the CUSTOMER REPORT that the processing fees column should be the BlackJack colums – everything is shifted to the right – making BlackJack revenue missing and the revenue ending up in the “processing fees” column for a DOUBLE WHAMMY/HIT on total revenue.
5. I am seeing about triple in processing fees on the account register compared to 10% of total deposits…(eg…showing $2000 in deposits on account register, but over $500 in processing fees total on account register).
6. There are processing fees that showed up on November 1st for Sub-Affiliate revenue. This showed up for both AP and UB before any revenue was totalled for the month and is STILL THERE.
7. There are processing feed for tourney blackjack, poker, sub-affiliate revenue and popup blackjack – all 4 categories – this is confusing and appears that it is not correct.
I hope you guys can get it all fixed – but first, please acknowledge there is a problem. If you need to see the proof, please check out my (corpfan1) ACCOUNT REGISTER, CUSTOMER REPORT, PROCESSING FEES REPORT, etc…
It is nice to have transparency, but the math/formula needs to be correct.