edited to add:
I may have jumped the gun. are large cash transfers allowed from one casino account to another if they are in different names? ifso then disregard what i wrote below. otherwise this should be easy to figure out if the two casinos are truly willing to get to the bottom of it.
Hi all,
well this is the EXACT kind of attitude that makes all online gambling establishments look bad.
Now the casino seems to be willing to have someone look at their backlog ….. whatever.
What should be done is so very freakin’ simple and outrages me that this casino has not chosen to do the obvious.
Freeze the damn account the minute someone with proper credentials contacts the casino and says there is a problem.
Now I’m no Sherlock Holmes but I would guess the next step is to go about contacting the two parties claiming ownership to the account with the email that they signed up with ….. and see who replies?
again…..I’m no expert casino security agent or anything like those rocket scientists ……
Com’on! How easy this could have been addressed instead the casino automatically jumps to the conclusion that it isn’t wrong…… that this person is trying to …. scam them?
okay…… lets say that’s right. So where was the money sent? Geez! This should be simple enough to accomplish.
follow the money. Follow it whether it was lost to another player in a poker game…… or transferred to another account.
If this other account belongs to the same owner as the previous …. which it damn sure should ……. then why can’t this same owner be told of the log in information to the account where the money was transferred?
I’m not saying the casino is trying to steal the money but by its very arrogance it is doing as much as stealing the money.
Stop being so secretive with information that is suppose to belong to the same person!
and you know what blows my mind most? is that they are handing out the log info over the phone with such ease but won’t pass along the log info to an account that although belongs to a different establishment ….. is trusted enough to transfer the money out of that players account into the other account …..
if nothing else the two casinos should be able to communicate well enough to establish that both accounts are in the same name and therefore the two casinos should work together to get that new log info to Tribun and also because if there is a problem to prevent it from happening again.
The whole thing stinks and being an arrogant little snot by stating we will provide back log stats is not enough to satisfy myself and I doubt many others.
The ignorance shown on such a technological driven means of communication almost boggles my mind sometimes.
to simplify:
see where the money went? if it went into an account that doesn’t have Tribun’s name on it….. and information to match that at the original place from where the money was transferred….. freeze the account and investigate it until you find out what is going on? don’t just assume Tribun is lying.
if money is attempted to be withdrawn from the account where the money was transfered and its not going to the same place where Tribun withdraws from his original account …..I’d guess you’ve found your guilty party.