In my opinion in a perfect world, you would not be allowed to open a casino account if you had a gambling problem, regretfully software isn’t that up to the second. If it were possible, you would not have been able to deposit, or wager and win. I feel the return of your deposit is fair under those circumstances. However, that is no excuse for unanswered emails and having to bring the problem forth to this forum.
I can also tell you that people with gambling addicitions at land based casinos, in my state, do not receive winnings. If you lived here, had a gambling problem your name gets put on a “do not allow” list. That list is run through all the casinos in the state. If you are not stopped at the door and not allowed in, security is not always present at the door to card all, and say you start playing and win, when the attendant comes to pay you and ask for your id, thats where you are stopped. You would also not receive the funds you put into the machine, nor the winnings, and you are ushered to the door. I know this as I worked in a recovery center and sent those letters out and took many calls to verify problem gamblers. That ofcourse does not stop one from leaving the state to play, but there are reins put on addicts locally.