I don’t think any of this needs to be posted on a public forum like this, I do hope you get your money back and I agree they need to refund it. I think you need help as well and wish you all the best with it, if you need someone to talk to and to help you find good programs feel free to pm me.
GP- I hope your helping with responsible gambling and your going to contact Bonusgeek with help and to return his money.