Ok so I’ve spent the last half hour or so reading this thread and I think some affiliates have missed the point of my email that Air so kindly posted for everyone..
The account was closed because of the amount of fraudulent players sent.
I did not say they played fraudulently. I said they were fraudulent players. Can we please make that clear?
So let’s get all the bonus abuse and bonus whoring comments out of here. They don’t apply, have nothing to do with why this account was closed.
The players committed fraud. End of story.
Air – if you had emailed me after my initial email here telling you to address any further concerns via email, I would have been happy to tell you a few details of the fraud committed..
Regarding communication means – I’m afraid our company believes in keeping sensitive data sacred. So no, I don’t have a blackberry for answering emails while out of the office, nor do I have a “take-home” work computer. I am in here before the sun comes up and leave most days after it goes down, AND i drive 2 hours to get here every day. I guess perhaps I should create a bed under my desk and live here.
Besides the point, the reason I was on leave did not permit me to be able to respond to anything anyway.
There are 2 points of contact for our affiliate program. One is me, the other is Yaniv. You didn’t email Yaniv. He has a blackberry (he is the aff manager afterall). If you did, you would have received an email earlier. My apologies.
I can’t remember who wrote about this, may have been Stupid (apologies if I’m wrong), but saying what affiliate managers do and don’t do in their job is ridiculous. For your information, we both have programming skills (amongst others) and do take care of the back end, front end, and everything that goes with the aff program – we don’t get any help from the IT guys in daily running of the program unless there is an issue we can’t sort out ourselves. I make all the tools myself. I edit the website. I organise payments.
So, putting all of that together, with communication and considering that under regular circumstances (not on personal leave) I would have replied to an email as soon as I received it, if not first thing the next morning or first thing on return after the weekend, I think I’m doing a pretty darn good job and I suspect that my nomination for Best Affiliate Manager (even though i’m an affiliate coordinator) is a true indication of that.
I respond to each email as they come in. So first in first out. I responded as soon as I read Air’s email. Yes, there were a few days in between. Unfortunately as I have already said, you did not email Yaniv, and I was away on personal leave.
Re autoresponder – the reason we don’t send an automated email telling you why your account was closed is because there could be a few reasons why your account has been closed. So we would prefer to personalise the email here..
In saying that, I will try to impliment a generic automated email saying that your account has been closed and to contact support for more info.
Air – not sure why you wont post your website (if its the one on file).
For everyone elses information, the website is in Finnish.
I don’t want this thread to turn into a shit fight, but it looks like its going that way. If theres no new information being posted I think this thread would be better closed.
I think any further correspondance between Air and myself (if needed), considering the nature of the issue, should be conducted via email. I won’t be posting any details of the fraud here and I believe a resolution on the automated email front has been concluded.
Cheers