Very interesting thread, indeed. I am not going to go into the fraud, we have discussed this 1,000s of times in the past and so far the definition is left to the casinos – whatever they decide is fraud.
But I have to disagree with Bonusgeek big time. The job of the affiliate manager is 100% communication. There is nothing else to aff manager than communicating with the affiliates assigned to them. The affiliate manager doesn’t take care of the back end, front end, payment processing, customer service, etc. Their job requires assisting their affiliates and if you do this with 8 days delay – you are not doing your job.
Hell, there are plenty of affiliates that send tons of legitimate business and we are lucky to get a response from certain programs in 5 days let alone the 2 it took for him to get a response to his inquiry.
You are lowering your standards, Bonusgeek. With exception of one program, the rest of my advertisers (US and foreign) will respond within 24 hours, weekday or weekend. Many of them send out a mass email informing their affiliates that they’ll be out of the office, along with further instructions, I am sure there are plenty of affiliates here getting those emails as well.
And frankly if I am an affiliate manager and I have 40 emails full of fires to put out…
If you had 40 emails full of fire every day, either you are doing an awful job or your affiliate program sux.
I find it hard to understand how someone could justify 8 days delay in correspondence, when an account is closed, whatever the reason for the account to be closed. Judging from the email snipped posted earlier, it took less than a minute to write the responce.