Hi Potsie,
Thanks for your post. I am very resentful in the fact that you have not been assisted by our support staff. This is not a regular instance for us. I would like to get things taken care of for you so if you could shoot me a PM or email at [email protected] I would be very happy to get the ball rolling for you.
I look forward to hearing from you!
Very Best Regards,
Danielle