OK now, going back to what I was saying earlier. The only time a player will be removed from your stats is when their account is locked for suspected or actual fraud.
CGW, in this case your player – let’s call him… ‘Mr X’ … had come in and purchased a large amount using credit card. Our fraud department receives immediate triggers for new accounts using credit cards for purchasing which they are to follow up and make sure the purchaser is actually the person who owns the credit card and not someone being fraudulent. This is standard policy in order to reduce the risk of chargebacks. Note that this process only takes place on first time purchasers when the player is totally new to our database – does not affect existing players.
In this instance, the player’s account was put on hold while our fraud team was waiting on confirmation of the player’s identity.
This player has now been confirmed and as you will see the stats will reflect in your overall monthly performance once the next sync runs.
I am sure you will be happy to know, that while in communication with both our fraud department and our VIP team in this case, the player has gone on to play a lot more (see reflection in your stats!! J).
Further – the automatic job that used to scan through these players being assessed used to run every 24 hours or so, and now has been moved to run roughly every 2 hours.
I’d just like to make a request that before making assumptions about the integrity of our program, please find out the relevant info before making any accusations. I’m sure everyone know’s how much it hurts the program when newbies come in and don’t see all the info and make judgements on partial information. In this case, this is a standard security check for both your and our benefits.
As a side note, this particular player (who I’m told by our VIP team is a delight J) has actually been quite lucky overnight and had a big win (a lot more than they purchased!). Because you are on the wagering model, you have actually made a nice commission where as you would have been down (and in the negative) on the revshare model J — couldn’t resist the opportunity to praise the model!!!!