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Reply To: G-Mail?

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#742638
Anonymous
Inactive

Just a word of advice before signing up for an account with Gmail…

2 weeks ago I tried logging into my account (where I keep a lot of sensitive and extremely important information that I need daily) and it said my password was incorrect.

I then tried resetting my password where it told me it was sending the password to a secondary email address I used when signing up (4 years ago) where they only told me the domain where the email address was (@usa.com).

Since I haven’t used the email in 4 years and cannot remember the username, I was unable to get the password from there. So it told me I had to wait for 5 days of inactivity to answer my security question. 5 days without my gmail was murder. All the info I needed in there every day I couldn’t access.

So I waited 5 days (and this inactivity includes failed/attempted logins) and when I answered my security question it told me my answer was wrong.

So now 2 weeks later I’m still waiting for a reply from them. I have tried calling and emailing and anything possible. I’ve even called the sales office in Sydney to see if they can do anything for me. They couldn’t help me. Google US doesn’t take phone calls.

I have everything they need. The URL which I used to accept the invitation, the person who sent me the invitation, the date i created the account, my security question etc etc etc and they still haven’t replied to me.

I’m pulling my hair out.

So my point is, if you create a gmail account, make sure you update your secondary email whenever you need to otherwise you have no hope of getting in if something strange happens. The funniest thing is that I was logged in the previous day fine and had no problems. Got to work and tried logging in and bam.

I’m not happy. Actually I’m furious.