I used to have same problem at pacific poker (back when US players could play)….nothing is worse that playing at higher stakes and getting disconneted after putting a couple hundred into a pot while holding the practical nuts..I cursed support out one time and said it was rigged, I was soooo mad.
When your dealing with money, this should never happen…unless the player is using dial-up out of Afganistan or something. I feel your pain bb1