Hi there Vegasguy,
I am really sorry to hear about this… please can you forward me your query (send to [email protected]) until I can see the email address it was sent from I cannot check to see why this was not attended too.
If in the same email you could forward your casino account I can contact someone at the casino as well and get you an answer for your casino query.
I apologise for the delays and the inconvenience and will revert ASAP once I have your information.
Shane