As an aside, it’s unfair to attack anyone personally for this no matter how frustrated one might be. We really wish it hadn’t worked out this way and we are genuinely sorry for the inconvenience but at this point all we can do is try to fix this situation and take steps to avoid it happening again.
I disagree. This is an affiliate discussion forum. UB/IA are paying late often (not just for Oct) and have at least one mediocre rep.
You must have thought this late payment issue was the only problem? Please read my post again.
When you get weak support, 3-5 day response (or none) from a rep and never receive straight answers to questions then its time to discuss with other affiliates how you are treated.
If you are happy with Rachna you might wanna take off the blinders and talk to a few more affiliates. I have.
This is not the first problem or late payment. I told your weak rep that I would post here and 2+2 if my players were not paid for their tourney win (after 4 emails asking for a response). It took 1 month to get them paid.
I also asked for her direct supervisors name twice since she was not even answering my questions as to why they were not paid. No response. I figured we could get this handled with one email if we got Rachna out of the loop.
Not paying me is one thing. You have been late the last 2 months. Not paying my players for money earned (for a month) hurts my credibility and goes past frustration.
We continue to get transfers as scheduled thru Neteller at all sites. No other problems. Still waiting for payment from Oct. from UB/IA. Sent player transfer info early Friday.
Nov payments are already in from several sites (thru Neteller).