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Reply To: Ground control to Jon-Jon

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#707523
Anonymous
Guest

ellooooooooo :hattip:

I have been a bit buried and yesterday’s mail took a while to be responded to but I did that this morning :)

Just so everyone knows what’s up: There was a player that was incorrectly comped, then comped again then we had to remove the money out of the player account through and admin process. What this did was it affected the affiliate stats negatively, but I manually processed the payment so the payment is correct.

The positive outcome here is that it is literally impossible for us to adjust the player account in the way we wanted to for it to have shown the correct affiliate figures – further cementing the fact that we cannot adjust figures and that what happens is a 100% true reflection of activity in your account :)

So, after a month of moaning at mgs and proving to them our error that caused the problem, it looks like there is light and the issue should be resolved shortly…

Will keep ya’ll updated!