Tristin this is not outside the norm, I have many players complaining and I myself have emailed support, I emailed Steve and no response from anyone and as you can see I still defended the casino, I am not getting a tad ticked off at the lack of support to players and to affiliates!
http://p218.ezboard.com/fthewinningstreakforumfrm31.showMessage?topicID=1882.topic