Here is what I wrote back to her.
Hi Lisa,
Ok I find it quite interesting you finally do decide to get in touch with me, of course after I have to kick and fuss like hell and make a scene, it is sad this is what you made me resort to doing just to simply get an email back. I have a gut feeling this is what you intended to happen as well. I know name calling your clerk was wrong but I have been lied to by everyone at your casino, I also know that your casino is in financial trouble and that is more then likely why you are slow-paying so bad. I am an affiliate for online casinos and I know for a fact this is not how you treat players who make repeated $10,000 deposits. These people are the bread and butter of your casino and this is the way you treat them? Telling them for five weeks every single day to expect your first withdrawal tomorrow, I then get fed up with the lies and the manager is never present, I was told you would be in the next day, guess what I call and I am told today is her day off. The next day you’re sick and so on and so on. Your associates tell me know one else can authorize a withdrawal except you, honestly I haven’t seen a casino that tells players these pathetic lies, who knows maybe it works on your average players but I have been in this industry since the day I turned 18 years old. I made a mistake in depositing anything with you; do you remember the deal we made before I even deposited? I was not going to deposit with a casino that took over a YEAR to pay me the first time. You tell me the casino has new owners and I will be treated great this time around. What ever happened to that? You continue to act like a little child, now you are admitting to doing everything in your power to delay my withdrawal even more calling me a bonus abuser, very un-professional again on your part. I wagered $500,000 in 3 hours, my average bet was around $200 a hand, yea if you call that bonus abuse, it’s no wonder your casino is going broke. So are you telling me that it’s going to take a year again to get paid in full? Not a smart business move at all. You still have time to save face as I have not brought this up anywhere as of yet. Do you get it, I just want to get paid what is owed to me nothing more nothing less. I do not enjoy wasting my time with these emails, I do not want to start a public war on a forum about it. I simply want to get paid and those are simply last resort options that will be used if nothing else works.
Regards, Jason